Privacy Policy — RoofExpertUSA Chicago Dispatch
Our commitment to consumer privacy, telephony data security, and transparent referral dispatch practices across the Chicago metropolitan area.
RoofExpertUSA Chicago Dispatch (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of consumers and property owners who utilize our website (chicagol.roofexpertusa.com) and telephone dispatch services. This Privacy Policy outlines our transparent data practices, information collection protocols, and consumer rights under federal and Illinois state privacy regulations.
Information We Collect
Because RoofExpertUSA operates strictly on a telephone-driven intake model with zero online contact forms, our information collection practices are minimal and purpose-driven:
- Telephone Communications: When you call our 24/7 emergency dispatch desk at (888) 208-4155, our intake coordinators collect your name, property address, contact phone number, and details regarding your roofing emergency to route your request to an independent licensed contractor.
- Automated Telephony Data: Our telephony service providers automatically record standard call logs, including calling phone number, call duration, timestamp, and routing destination for quality assurance, billing, and fraud prevention purposes.
- Technical Log Data: When you access our static website, web servers automatically log standard non-personally identifiable technical information, such as IP address, browser user-agent, operating system, referring URL, and page timestamps.
- Cookies & Local Storage: Our static website does not use tracking cookies, cross-site profiling trackers, or invasive marketing pixels. Standard session storage may be utilized strictly for interface navigation functionality.
How We Use Your Information
We utilize collected information exclusively for the purpose of facilitating emergency roofing triage and contractor referral:
- Connecting your service request with an independent, licensed roofing contractor operating within your geographic municipal area.
- Confirming on-call contractor availability and estimating arrival response windows.
- Conducting internal quality assurance reviews to ensure dispatch reliability and caller satisfaction.
- Complying with applicable legal, regulatory, and public safety disclosure requirements.
Information Sharing & Third-Party Disclosures
We do not sell, rent, lease, or auction your personal information, phone number, or property address to third-party data brokers, marketers, or lead aggregators.
Your information is shared strictly with the independent third-party roofing contractor dispatched to address your property emergency. Once an independent contractor is assigned, that contractor becomes an independent data controller regarding any information gathered during on-site inspections, estimates, contracts, or repair operations.
Data Security & Retention
We implement industry-standard technical and organizational security measures to protect telephony intake records from unauthorized access, loss, alteration, or disclosure. Call logs and coordination notes are retained only for the duration necessary to satisfy legitimate referral verification, dispute resolution, and legal compliance obligations.
Illinois Consumer Privacy Rights
Under Illinois state law and applicable federal guidelines, consumers have the right to request disclosure of the categories of personal information collected, request deletion of records where permissible by law, and opt out of any non-essential communications. To exercise your privacy rights, contact our administrative coordination desk at 66 W Washington St, Chicago, IL 60602 or call (888) 208-4155.
Frequently Asked Questions
Do you sell my phone number or contact information? +
No. RoofExpertUSA never sells, rents, or auctions consumer information to third-party marketers or lead aggregators. Your information is shared strictly with the independent licensed contractor dispatched to your property.
Are telephone calls recorded? +
Calls may be monitored or recorded by telephony providers strictly for quality assurance, intake verification, and training purposes.
How can I request deletion of my call records? +
You may submit a deletion request by writing to our administrative coordination desk at 66 W Washington St, Chicago, IL 60602 or by calling (888) 208-4155.